1. Guaranteed Protection Plan is
administrated by Echo AVU
2. Provided AVU, or their approved agents,
performed the installation of product covered by this plan, the removal and reinstallation of a unit
during coverage requiring repair will be performed at no charge.
3. GPP must be purchased within 30 days of
product purchase date.
4. Coverage for commercial applications is
not available.
5. This coverage is transferable to
subsequent equipment owners at no charge; it is the original owner's responsibility to contact Echo
AVU to arrange for the transfer of coverage.
6. Loss of this certificate does not result
in loss of coverage. Terms and conditions are subject to change so please refer to avu.ca for the
most up to date version.
7. This plan is for carry-in services,
except where in-home service is provided under the manufacturer?s warranty. In home service provided
under this plan will mirror the manufacturer?s coverage within 100 km (Round Trip) of the authorized
service centre?s place of business. Customers are responsible to pay any travel costs or product
shipping beyond 100 km (Round Trip).
8. This plan does not replicate any
over-the-counter-exchange provided during the manufacturer?s warranty period.
9. This plan covers normal wear and tear;
mirroring the manufacturer?s warranty, but does not cover the failure of the product arising, in
whole or in part, from improper installation, storage, transportation, misuse, abuse, accident,
neglect, mishandling, unauthorized repair, modification, or wear from ordinary use or environmental
deterioration.
10. The plan owner releases Echo AVU from
all liability due to damage to the unit, replacement of the unit or injury to any person that is not
due to the fault or negligence of Echo AVU.
11. The plan owner further understands that
Echo AVU is not responsible for any consequential damage or losses related to their inability to
make necessary repairs.
12. Items that are consumable, such as
batteries, are not covered under this plan. Projection Bulbs are covered for one additional year
after the manufacturer?s coverage of the bulb expires (maximum bulb coverage 2 years total). This
plan only covers items on the original invoice.
13. Remote controls are not covered under
this plan.
14. If no defect is found or the repairs are
denied by Echo AVU due to an unwarrantable item, the plan owner is responsible for all costs
incurred. This includes customer education by a service technician on the proper usage of the
product as outlined in the owner's manual.
15. If the item covered under this plan is
replaced by Echo AVU, all obligations of this plan will have been fulfilled for that particular
item. Replacement product is eligible for protection under a newly purchased GPP.
16. Replacements will be based on feature
set of covered unit, not current technology, not original cost, or series model. If the same
technology, colour or size is unavailable or cost prohibitive, Echo AVU determined market value will
be provided as a credit to the customer.
17. Maximum liability of the plan shall not
exceed the purchase price of the original equipment. Each individual breakdown, failure or damage
shall be adjusted on a replacement cost basis.
18. Echo AVU cannot be held responsible
should the original manufacturer cease operation and/or parts become unavailable, sole liability
lies only in refunding the fee paid for this plan.
19. Echo AVU does not cover 'Burn-in' or
'Image Retention' on televisions under extended warranty.
20. GPP does not cover used products, such
as trade-in products and refurbished products, or products purchased 180 days after manufacturer
discontinues model. In the event you buy a GPP plan under these circumstances, our liability is only
to refund the original purchase price of the plan.
21. Set-up, delivery and/or adjustments are
not covered.
22. All coverage periods are inclusive of
manufacturer warranty periods. Claims during the manufacturer?s coverage period will be handled by
the manufacturer.
23. All software including reprogramming of
remotes is not covered by this plan.
24. Any alterations to programming, settings
or alterations to the system are not covered under this plan and the owner does so at their own
risk.
25. Unauthorized repairs or modifications
may void this agreement. This plan does not cover normal maintenance of the product and is subject
to the products being properly maintained in accordance with the maintenance instructions contained
in the related Owner?s Manual.
26. Damages due to power surges are not
covered under this plan.
27. This warranty is null and void for
products with altered or missing serial numbers.
28. This coverage mirrors the specific
manufacturer?s warranty terms and conditions unless specified above.